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  • Financial Planning
    • Introduction to Financial Planning
  • Mortgages
    • Introduction to Mortgages
    • Mortgage Repayment
    • First Time Buyer
    • Remortgaging
    • Standard Variable Rate Mortgages
    • Fixed Rate Mortgages
    • Tracker Mortgages
    • Cashback Mortgages
    • Offset Mortgages
    • Second Charge Mortgages
    • Buy to Let
    • Self Build Mortgages
  • Protection
    • Why Protection is Important
    • Life Assurance
    • Family Income Benefit
    • Income Protection
    • Private Medical Insurance
    • Critical Illness
  • Equity Release
    • Introduction to Equity Release
    • Types of Equity Release
    • Lifetime Mortgage
    • Home Reversion Plan
    • Drawdown Lifetime Mortgage
    • Home Income Plan
    • Costs
  • Savings & Investments
    • Introduction to Savings & Investments
    • Capital Investment Bonds
    • Offshore Collectives
    • Junior ISAs
    • National Savings Products
    • Endowments
    • ISAs
    • Equities
    • Collectives
    • Unit Trusts
    • OEICs
    • Fixed Interest Investments
  • Business Protection
    • Introduction to Business Protection
    • Key Person
    • Share Protection
    • Directors' & Staff Benefits
    • Income Protection
    • Relevant Life Cover
    • Employers' Liability
    • Professional Indemnity
  • Pensions
    • Retirement Planning
    • National Employment Savings Trust (NEST)
    • Occupational Pensions / Auto Enrolment
    • Annuities
    • Income Drawdown / Unsecured Pension
    • Personal
    • Stakeholder
    • State Pension
    • SSAS
    • SIPP
    • Executive Pension Plan
  • Wealth Management
    • Introduction to Wealth Management
    • Relationship Management
    • Trust Information
    • Lasting Power of Attorney
  • Taxation
    • Introduction to Taxation
    • Income Tax
    • Capital Gains Tax
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  • Relationship Management

Relationship Management

Building Relationships with Our Clients

Your financial situation is unique and so are our services. We follow a four-step process to build a relationship and provide quality advice:

Our Process for Providing Quality Advice

1.    Understanding You
By gathering information from you we will find out about any plans you already have in place. Then by exploring your attitude to risk and return, and your hopes and aspirations, we will build a picture of what you want to achieve.

At this stage, you will find out what to expect from us and how you will benefit from using us.

2.    Planning
We’ll explore and research various scenarios to make the best use of your existing plans.

We’ll then recommend how you can build on your existing plans so you give yourself the best chance of achieving your goals.

3.    Implementation
Like most of our clients, you will probably prefer us to do the necessary work to put your plan into action. This will save you a lot of time and effort and ensure your plans are set up correctly. We will charge you a fee for doing this, which we will explain to you.

Alternatively, you may decide to implement our recommendations yourself, in which case we just charge you for our time and advice.

4.    Review
Nothing stands still, so it makes sense to review your plans regularly.

We suggest you do this annually. This way you will find out if your plans are affected by changes to legislation or taxation.

You will also hear from us if we have something that we feel will interest you.

Relationship Management

Building Relationships with Our Clients

Your financial situation is unique and so are our services. We follow a four-step process to build a relationship and provide quality advice:

Our Process for Providing Quality Advice

1.    Understanding You
By gathering information from you we will find out about any plans you already have in place. Then by exploring your attitude to risk and return, and your hopes and aspirations, we will build a picture of what you want to achieve.

At this stage, you will find out what to expect from us and how you will benefit from using us.

2.    Planning
We’ll explore and research various scenarios to make the best use of your existing plans.

We’ll then recommend how you can build on your existing plans so you give yourself the best chance of achieving your goals.

3.    Implementation
Like most of our clients, you will probably prefer us to do the necessary work to put your plan into action. This will save you a lot of time and effort and ensure your plans are set up correctly. We will charge you a fee for doing this, which we will explain to you.

Alternatively, you may decide to implement our recommendations yourself, in which case we just charge you for our time and advice.

4.    Review
Nothing stands still, so it makes sense to review your plans regularly.

We suggest you do this annually. This way you will find out if your plans are affected by changes to legislation or taxation.

You will also hear from us if we have something that we feel will interest you.

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Company address: Family First Financial Ltd, 7 Bell Yard, London, WC2A 2JR T: 07951793579 E: mariankaikai@familyfirstfinancial.co.uk

Family First Financial Ltd is an appointed representative of Quilter Mortgage Planning Limited & Quilter Financial Services Ltd., which are authorised and regulated by the Financial Conduct Authority. Quilter Mortgage Planning Limited and Quilter Financial Services Limited are entered on the FCA register (https://register.fca.org.uk/s/) under reference 440718 & 440703.

Family First Mortgages Ltd is registered as a company in England & Wales No: 11432105. Registered Address: 7 Bell Yard, London, United Kingdom, WC2A  2JR.

The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Approver Quilter Mortgage Planning Limited & Quilter Financial Services Ltd 30/01/2025.

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